When adding a system, after entering device IMEI/Unique ID number, I get message " System already exists". What to do?


System in Protegus can have only one Master user at a time. 

If you own a device that was already added to Protegus, you can:

  1. Request the current Master user to transfer the system to your account. He/she has to go to that system settings and press "Transfer or delete system".
  2. Contact TRIKDIS to delete that IMEI/Unique ID number from Protegus. To prove your ownership, you need to send a photo of the device sticker with IMEI/Unique ID number visible. Please also write the IMEI/Unique ID number in text.