Frequently Asked Questions


Protegus platform is a Web Service for remote intrusion or fire alarm self-monitoring, and control of both Trikdis and 3rd party devices via Web, iOS or Android apps.


Control panel SP231 is a part of security and fire alarm system that is designed to process sensor signals and control the alarm system with a built-in GSM modem that transmits alarm system messages to the central monitoring station (CMS) and user mobile phones.
GSM communicator transmit events from security control panel in a secured object. It is compatible with any alarm panel.
You can get both devices directly from UAB Trikdis, or from our distributors in Your country.

 


  1. See the status of your home or business security system in real-time.
  2. Receive push notifications about system events and alarms in a mobile device.
  3. Arm/Disarm the security system (when communicator’s PGM output is connected to the panel's key switch zone).
  4. Describe zones, areas and users.
  5. Send invites for other users to join and control the system.
  6. Remotely control gates, heating, lights or other equipment.

 

  1. See the status of your home or business security system in real-time.
  2. Receive push notifications about system events and alarms in a mobile device.
  3. Arm/Disarm the security system (when G10 communicator’s PGM output is connected to the panel's key switch zone).
  4. Describe zones, areas and users.
  5. Send invites for other users to join and control the system.
  6. Remotely control gates, heating, lights or other equipment.
  7. Fully control the alarm system (set Stay, Sleep, and Bypass modes).
  8. View temperature data.

 

  1. Go to www.protegus.eu/login
  2. Press Sign Up.
  3. In new window enter your details:
    1. Select language,
    2. Enter Your full name,
    3. E-mail address,
    4. Enter Your password (more than 6 symbols),
    5. Finally, re-enter Your password.
  4. Press Sign up and find Account confirmation email in your inbox.
  5. In the confirmation letter, you will find a link for confirming Your account, click on it.
  6. After confirmation, you can Log in to WEB service account.

 

There are two main reasons why You did not receive confirmation letter:
  1. Sometimes confirmation letters are recognized as spam and located in Spam or Trash folder.
  2. If You cannot find this letter in Spam or Trash folder, check if You entered correct e-mail address.

 


  1. From home page go to Your profile.
  2. Click on Change e-mail.
  3. Enter Your new e-mail address.
  4. Enter Current password.

 

  1. From home page go to Your profile.
  2. Click on Change password.
  3. Enter current password.
  4. Enter new password.
  5. Re-enter new password.

 

  1. In www.protegus.eu/login page press “Forgot your password?”
  2. In the new window, enter your registered e-mail address and press Send.
  3. You will receive an email with password reset link.
  4. If You are sure that you need to reset password, open the link in the email.
  5. The new window should appear, here You can enter New password.
  6. Retype new password and confirm it.
  7. From now You have the new password for Protegus platform.

 

Yes, if You want to do it from the mobile phone, tablet app or desktop internet browser.


 


Usually it takes just a few seconds, but this time can be influenced by Wi-Fi and mobile data speed, security equipment also has an impact on response time.

You will receive notifications about system events and alarms (armed/disarmed system, temperature changes, fire, tests and etc.). There is a possibility to choose what content you want to receive in push notification, for this purpose check question “How to set push notifications in PROTEGUS mobile app?".

Setting notifications in app:
  1. Choose the system, which push notifications you will modify.
  2. Then go to Preferences.
  3. From Settings list choose Notification settings.
  4. Select which type of events you want to receive with push notifications.

 


Yes, it can be used in Android and iOS phones.
You can use mobile app if Your Android version is at least 4.01, but it is recommended to use 5.0 version.
With iOS phones, it is possible to use the app in all newly updated versions.
Android Google play store:
Apple App store:

Beta version is free and app will be free for people who started using beta version.

You can easily reach your PROTEGUS account by entering m.protegus.eu in Your phone internet browser, but in this case, you will not get push notifications.

Firstly, You should call to your mobile connection operator, they will block your SIM card. Secondly, go to your account using other phone or computer and change the password.

GSM communicator uses around 5 MB, and the SP231 intrusion alarm control uses around 20MB of data per month.
 

  1. ​Press Select system and then Add new system +.
  2. Enter the IMEI address of your device. IMEI can be found on the packaging of the device.
  3. Enter the Access code. Access code is an authentication code to establish connection with your communication device and Protegus platform. Code must match the one written in the communication device. By default, the code is 123456. If Access code has been changed, contact the distributor.
  4. Press Create to add new system.
  5. The very first user to add the system becomes the Main user of it, which can invite new users to the system, edit names of the areas, zones, outputs, sensors and to edit other various system parameters.

 

This is history of system events (system arm/disarm, alarms and recoveries, and etc.). The history of events is saved in the archive for 3 months.

 


It is temperature sensors which show room temperature data. These sensors are active only with Trikdis control panel SP231.

Outputs with additional equipment allow turning on/off sensors, devices (control gates, heating and home lights) in the alarm system (if You are using GSM communicator alarm system it allows to arm/disarm it). PGM outputs will be activated when an event occurs.
Protegus allows choosing which event will trigger an output: 
  1. Choose Outputs.
  2. In the new window, you can turn on/off PGM Outputs by your choice.
  3. Also, PGM can be renamed.

 


  1. From homepage go to Settings.
  2. Choose Homepage from settings list.
  3. Choose what page you want to see Your new homepage.
  4. All events;
  5. My systems;
  6. You can choose one system from all systems.

 


The main user can invite other users to all systems or select one system. To send an invite:
  1. Choose system, or if You want that new user would join all systems skip this step.
  2. Go to Settings and choose Users.
  3. In System users list you can see which users are in the system and by pressing Add user you can add new user.
  4. Enter new users E-mail, choose what he/she will be able to see and click Add user.
  5. A new user should get invitation letter with link.

 


The main user is the first user, who adds a new security system in Protegus. He can:
  1. Enter or change the names for system partitions, zones, outputs.
  2. Enter or change system information (name, address etc.).
  3. Send invitations to other regular users to access the system or specific system area. This is a secure way to allow access to family members, co-workers, or tenants.

 

You can add a description about system (name, address, etc.) if You are the Main user.

 


There is no limitation, the user can add as many security systems he has.
 

Stay mode - home mode, people can be inside the secured place. When door is opened, entry detay time counter starts.
Sleep mode – night mode, security alarm is on, people can be in the rooms. When door is opened, alarm Is sounded immediately.
Bypass - it allows to Arm the system despite faults or activity in certain zones
.

Yes, please contact TRIKDIS or your local distributor.
 

We can create a custom service for each security company, so it would have their own web-service running with their logo and graphics; and it can run in our server, using existing Protegus apps. Running custom services in our server, we can manage and upgrade them centrally, so security companies would not need to have a dedicated system administrator. With a cloud setup, there is no need to do separate installations in Linux server, do separate maintenance, and upload custom apps in marketplaces.
 

Protegus can work in two modes: as stand-alone and with monitoring software. Protegus will read events from monitoring software database. In this mode, it can work even with 3rd party systems without any Trikdis equipment, but functionality will be limited – displaying area status and events.
Note: When integrating with monitoring software, Protegus can still run in our Server to avoid additional installation. Communication with monitoring software would be via IP. If monitoring software does not support IP inputs, IP to serial bus converter can be used.

 

Yes, now it can have similar functionality as with new alarm systems, but without changing any of the existing equipment. The only thing necessary is a GSM communicator from TRIKDIS.

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